- What’s your Name, Job title, and can you tell us a bit about your background?
- What were you using before the product/service?
- Please Summaries three point of frustration you faced.
- What was the big a-ha moment when you decided you needed to try Something New?
- What were the Top Reasons? You selected this Product/Service?
- How easy or hard was it to get started with this Product/Service?
- How has it helped you to overcome the Challenges you had before?
- How is it different than other alternatives you’re tried?
- What is your Favorite Feature and Why?
- Tell me about the most positive Experience you’ve had using this product/Service. (Ask for Specifies)
- How did it meet (or exceed) your Exceptions?
- How has this Product/Service Helped you your Business or Personal Goals?
- Can you provide any Statistics or data to back up your case study? For instance time or money Saved? ( you may need to follow up to get these )
- Have any other department or stake holders commented on how this solution has solved Challenges made improvements?
- Do you have advice for other people using this Products or Service?
- What is the Single Biggest reason you would recommend the Product/Service?
This Information is Taken from Course
Written by Arshad. A